Terms of Use

Last updated: 25 June 2026

1. Introduction and Acceptance

Welcome to 10RM. These Terms of Use ("Terms") govern your access to and use of the 10RM platform, including our mobile applications and website (collectively, the "Platform"), operated by 10RM Pty Ltd (ABN 69 694 413 977) ("10RM", "we", "us", or "our").

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

10RM is a fitness marketplace that connects gyms, personal trainers, and coaches ("Service Providers") with individuals seeking fitness services ("Members"). We facilitate bookings, payments, and communication between Service Providers and Members.

2. Eligibility

To use the Platform, you must:

  • Be at least 16 years of age;
  • Have the legal capacity to enter into a binding agreement; and
  • Not have been previously suspended or removed from the Platform.

By using the Platform, you represent and warrant that you meet these eligibility requirements.

3. Account Responsibilities

When you create an account, you agree to:

  • Provide accurate, current, and complete information during registration;
  • Maintain and promptly update your account information;
  • Keep your password secure and confidential;
  • Not share your account credentials with any other person;
  • Notify us immediately of any unauthorised access to or use of your account; and
  • Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information.

4. Platform Description

10RM operates as a marketplace connecting Service Providers with Members. We provide the technology platform that enables:

  • Service Providers to list classes, sessions, and services;
  • Members to discover, book, and pay for fitness services;
  • Communication between Service Providers and Members; and
  • Tracking of workout results and progress.

10RM is not a party to any agreement between Service Providers and Members. We do not employ, endorse, or recommend any Service Provider. The relationship between a Service Provider and a Member is solely between those parties. Service Providers are independent businesses responsible for the quality, safety, and delivery of their services.

5. Booking and Cancellation

When you book a class or session through the Platform:

  • Bookings are subject to availability as determined by the Service Provider;
  • You may be required to agree to the Service Provider's own terms, waiver, or policies before participating;
  • Cancellation policies are set by each individual Service Provider and will be displayed at the time of booking; and
  • Failure to attend a booked session without cancellation ("no-show") may result in charges or restrictions as determined by the Service Provider.

10RM is not responsible for cancellations, rescheduling, or changes made by Service Providers. We will endeavour to notify you of any such changes through the Platform.

6. Payment Terms

Payments on the Platform are processed through our third-party payment provider. By making a payment, you agree to the following:

  • All prices are displayed in Australian Dollars (AUD) unless otherwise stated;
  • The price shown to you at checkout is the full amount you will pay. 10RM does not add any separate platform fee, card surcharge, booking fee, or processing fee on top of the price set by the Service Provider — the price you see is the price you pay;
  • 10RM facilitates payment collection on behalf of Service Providers and is paid by the Service Provider out of each transaction, not by you;
  • Payment is due at the time of booking unless otherwise specified by the Service Provider;
  • You are responsible for ensuring your payment method is valid and has sufficient funds; and
  • Receipts and transaction records are available through your account.

Refunds: Refund eligibility is determined by the Service Provider's cancellation and refund policy. If you believe you are entitled to a refund, please contact the Service Provider directly. If the matter is unresolved, you may contact us at support@10rm.app for assistance.

10RM does not guarantee refunds and is not liable for payment disputes between you and a Service Provider, except as required by Australian Consumer Law.

7. Acceptable Use

You agree not to use the Platform to:

  • Violate any applicable law, regulation, or third-party rights;
  • Harass, threaten, or intimidate other users;
  • Post false, misleading, or fraudulent information;
  • Impersonate another person or entity;
  • Interfere with or disrupt the Platform's operation;
  • Scrape, crawl, or use automated means to access the Platform without our prior written consent;
  • Attempt to reverse engineer, decompile, or disassemble any part of the Platform;
  • Upload viruses, malware, or other harmful code; or
  • Use the Platform for any illegal or unauthorised purpose.

8. Intellectual Property

The Platform, including its design, code, features, branding, logos, and documentation, is owned by 10RM and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Platform without our prior written consent.

Your content: You retain ownership of any content you submit to the Platform (such as profile information, reviews, or workout data). By submitting content, you grant 10RM a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content solely in connection with operating and improving the Platform. This licence ends when you delete your content or your account, except where your content has been shared with others and they have not deleted it.

9. Liability and Disclaimers

Fitness disclaimer: The Platform provides access to fitness services offered by independent Service Providers. 10RM does not provide medical, health, or fitness advice. You should consult a qualified health professional before beginning any exercise programme. You participate in fitness activities at your own risk.

Platform availability: The Platform is provided on an "as is" and "as available" basis. We do not guarantee that the Platform will be uninterrupted, error-free, or secure at all times.

Limitation of liability: To the maximum extent permitted by law, 10RM's total liability to you for any claim arising out of or relating to these Terms or the Platform is limited to the greater of:

  • The amount you have paid to 10RM in the 12 months preceding the claim; or
  • AUD $100.

10RM is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

10. Suspension and Termination

We may suspend or terminate your account at any time if:

  • You breach these Terms;
  • Your conduct poses a risk to other users or to the Platform;
  • We are required to do so by law;
  • We reasonably believe your account has been compromised; or
  • For any other reason, at our sole discretion.

We will provide reasonable notice where possible, but are not required to do so. Immediate action may be taken at any time to protect the safety of users or the integrity of the Platform.

10.1 Account Deletion by You

You may request deletion of your account at any time through the Platform's settings or via our public account deletion page. The deletion process works as follows:

  • Full account deletion is subject to a 30-day grace period, during which you may cancel the request by logging into your account.
  • After the grace period, your account is permanently deactivated and your personal data is handled as described in our Privacy Policy (Section 7).
  • Data-only deletion (activity data, personal details) is available without deleting your account and is processed immediately.

10.2 Sole Owner Restriction

If you are the sole owner of a business account on the Platform, you must transfer ownership to another person or deactivate the business before requesting full account deletion.

10.3 Effect of Deletion

  • Upon account deletion, your licence to use the Platform terminates.
  • Content you previously shared with others (such as leaderboard results) may remain in anonymised form.
  • Certain data is retained as required by law - see our Privacy Policy (Section 7.4) for details.

11. Dispute Resolution

If a dispute arises in connection with these Terms or the Platform:

  1. You agree to first attempt to resolve the dispute informally by contacting us at support@10rm.app;
  2. If the dispute is not resolved within 30 days, either party may pursue formal legal proceedings; and
  3. These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the Platform or by email at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Platform and delete your account.

13. Service Limits and Fair Use

13.1 SMS Communications

Member consent to receive SMS: By creating an account and providing your phone number on the Platform, you consent to receive SMS text messages from 10RM and your gym or coach. These messages are managed as separate messaging programs and may include:

  • Security messages: Account verification codes (2FA) and account recovery codes, sent only when you initiate a login or recovery action;
  • Gym & coach messages: Retention and re-engagement messages from your gym or coach (e.g., check-ins after periods of inactivity), which you can enable or disable in your notification preferences.

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance or contact support@10rm.app. Opting out of SMS does not affect your account or ability to use the Platform.

Consent to receive SMS messages is not a condition of purchasing any goods or services or of using the Platform. Carriers are not liable for delayed or undelivered messages. We will not share, sell, or distribute your mobile phone number or SMS opt-in consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy (Section 4.3) for full details on how we handle your mobile phone number and SMS data.

Service Provider SMS limits: 10RM provides SMS notification capabilities to Service Providers as part of the Platform. SMS usage is subject to reasonable monthly limits as determined by 10RM from time to time. If your usage exceeds the included monthly allowance, additional messages may be charged at wholesale carrier rates with no markup applied by 10RM. We will notify you before any charges are incurred. 10RM may adjust included SMS limits at any time with reasonable notice.

13.2 Email Communications

10RM provides email communication tools to Service Providers. We maintain a zero-tolerance policy for spam or spam-like behaviour, including but not limited to: unsolicited bulk email, misleading subject lines, or excessive promotional messaging to individuals who have not opted in. 10RM reserves the right to immediately suspend or permanently revoke email sending privileges if spam-like behaviour is detected, without prior notice. Continued violation may result in account suspension or termination under Section 10.

13.3 AI-Powered Features

Certain Platform features, such as the workout builder, use artificial intelligence capabilities. Usage of AI-powered features is subject to the Platform's current rate limits and usage quotas. Service Providers who require higher limits may connect their own third-party AI provider API keys through the Platform. 10RM is not responsible for any costs incurred through your use of connected third-party API keys. 10RM may adjust AI usage limits at any time.

13.4 Mandatory Platform Billing

Service Providers must process all membership and subscription billing through the 10RM platform. Processing membership payments outside of 10RM — including but not limited to separate payment processors, direct bank transfers, or third-party billing systems — constitutes a breach of these Terms. Accounts found to be processing membership payments outside the Platform may be suspended or terminated under Section 10.

14. Contact Us

If you have any questions about these Terms, please contact us:

15. Service Provider Terms

15.1 Applicability

This section applies in addition to the rest of these Terms to users who register or operate a business on the Platform ("Service Providers"). In the event of any conflict between this section and the general Terms, this section prevails to the extent of the inconsistency.

15.2 Platform Fees

10RM charges a platform fee of 0.97% on each transaction processed through the Platform. This fee is bundled into the transaction and deducted automatically from your Stripe payout — it is not billed to you as a separate invoice, and it is not added to your members as a separate line item or card surcharge. Standard payment processor fees (set by Stripe) apply in addition to the platform fee and are likewise deducted from your payout.

Because the platform fee is recovered from your payout rather than charged on top of your listed price, you should set your prices to account for it. Your members pay the single inclusive price you list — no platform fee or surcharge is shown or charged to them.

10RM may modify the platform fee with no less than 90 days' written notice. If you do not agree to a fee change, you may terminate your use of the Platform before the change takes effect.

15.3 Payment Processing

To accept payments through the Platform, you must:

  • Complete Stripe Connect onboarding and maintain an active Stripe account in good standing;
  • Process all membership, subscription, and service billing exclusively through the Platform (see Section 13.4); and
  • Comply with Stripe's terms of service and acceptable use policies.

10RM is not responsible for holds, delays, reserves, or other actions taken by Stripe on your connected account.

15.4 Service Provider Responsibilities

You are solely responsible for:

  • The quality, safety, and legal compliance of all services you offer through the Platform;
  • Holding appropriate insurance, qualifications, and licences required by your jurisdiction;
  • Complying with all applicable health, safety, and workplace laws; and
  • Ensuring any waiver, terms, or policies you present to members through the Platform are legally adequate for your jurisdiction.

10RM does not review, verify, or endorse any waiver, terms, or policies you create or present to members.

15.5 Listings and Accuracy

You must ensure all listings, descriptions, pricing, schedules, and availability information on the Platform are accurate and current. You must not list services that are illegal, unsafe, or misleading. 10RM may remove or disable listings that breach these Terms without prior notice.

15.6 Physical Goods and Services Only

The Platform is designed for the sale of physical goods and in-person services. Service Providers must not use the Platform to sell, distribute, or charge for purely digital goods or services — including but not limited to: downloadable workout plans, streaming video content, virtual classes, online coaching programmes, digital courses, or any product or service consumed entirely within the app with no associated in-person component.

Services that combine digital delivery with physical attendance (such as a membership that includes both in-person classes and a companion training plan) are permitted, provided the primary component is the in-person service.

10RM reserves the right to remove listings and suspend accounts that offer prohibited digital-only goods or services under Section 10.

15.7 Member Data

Member data collected through the Platform is subject to 10RM's Privacy Policy. You must not:

  • Use member data for any purpose other than operating your business on the Platform;
  • Sell, share, or transfer member data to third parties; or
  • Contact members obtained through the Platform via channels outside the Platform for the purpose of circumventing Platform fees.

15.8 Business Data and Export

Your business data — including class schedules, revenue records, and booking history — belongs to you. You may export your business data at any time through the Platform. Following account termination, 10RM will retain your business data for the period required by applicable law.

15.9 Indemnification

You agree to indemnify and hold harmless 10RM, its officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • The services you provide through the Platform;
  • Your interactions with members;
  • Any waiver, terms, or policies you present to members;
  • Your breach of these Terms; or
  • Your violation of any applicable law or third-party rights.

15.10 Effect of Termination

If your Service Provider account is terminated — whether by you or by 10RM:

  • Active member subscriptions will be cancelled at the end of their current billing period;
  • Pending Stripe payouts will be processed according to Stripe's standard payout schedule;
  • You will retain access to export your business data for 30 days following termination; and
  • Member data will be handled in accordance with 10RM's Privacy Policy.

You are responsible for notifying your members of any transition arrangements.